What are you looking for?
Get help straight from our team...
How is Essentials different this year from previous years?
What is SANS Foundations?
Can I still access the old Essentials?
When does access to Essentials and SANS Foundations end?
Why can't I see my Essentials progress on my dashboard?
CyberStart Essentials Eligibility
What is the criteria for getting through to Essentials?
I have had access to Essentials in previous years, does that mean I automatically get in to the new Essentials this year?
How/when will I know if I've made it through to Essentials?
I think I have qualified for Essentials but haven't been given access, why not?
Essentials GIAC Exam
What is GIAC?
How do I qualify for the GIAC exam offered as part of the Essentials stage?
How will I be notified if I have qualified for the SANS Foundations GIAC exam?
Does it cost anything for me to take the GIAC exam if I qualify for it?
How is the GIAC exam delivered?
What will I receive if I pass the GIAC exam?
How will I book my GIAC exam if I qualify to take it?
Will I be able to take a GIAC practice exam?
View all articles in “Essentials GIAC Exam”
I'm really stuck on an Assess or Game challenge, give me a hint!
I think an Assess or Game challenge is broken, what should I do?
CyberStart Game Eligibility
I made it to CyberStart Game last year, do I have to do CyberStart Assess again this year?
What is the criteria for getting through to CyberStart Game?
How/when will I know if I've made it through to CyberStart Game?
I'm sure I've done well enough in Assess to get a Game invite but I haven't got one yet?
Next Intake of Cyber Discovery
When will Cyber Discovery registration open again?
Who is eligible to participate in the Cyber Discovery programme?
I participated last year, but now I'm over 18. Can I join again?
Virtual Machine Guidance
What is a Virtual Machine (VM) and why does CyberStart Game use one?
Installing and setting up the VM with VMWare Workstation (Windows and Linux Users)
Installing and setting up VirtualBox (Intel Mac Users)
Playing CyberStart Game with Chromebooks or new Mac M1 computers that do not support Virtualisation and Virtual Machines
Mac Kernel Driver error when using VirtualBox
VMware is crashing regularly/randomly because the AMD Driver has stopped working
Intel VT-x disabled error
VirtualBox VM screen size is very small even in full screen mode
View all articles in “Virtual Machine Guidance”
I'm not receiving emails from CyberStart or Cyber Discovery
What domains need to be whitelisted?
How do I get the verification email re-sent after we have unblocked your email?
Teachers & Club Leaders
Can we have more than 1 club leader assigned to manage a club?
How do I get students to join my club?
Last year joining a club worked differently, does the old way still work?
I see a message saying you are running a safeguarding check on my account. What does that mean?
I underwent a successful safeguarding check last year, why do I have to do another one?
My school's system doesn't allow your emails through, is there an alternate way to create an account without an email?
I have a student in my class who is younger/older than the others and is outside your eligibility criteria, can they participate?
As a club leader, can I access SANS Foundation?
View all articles in “Teachers & Club Leaders”